Bilingual Client Success Manager

Having recently secured 43 million in funding, been named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, and won KPMG’s Canadian Technology Innovation award, we are becoming one of Canada’s fastest-growing scale-ups and looking to expand our team!

Certn is a fast growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI backed background checks. We have roughly 125 team members and we’re proud of our revenue and customer growth. That said, we do not compromise on quality and will continue to grow and scale in a way that will make us the most trusted data solution for background checks and the best place to work.

We celebrate being a remote-first company while having ways of connecting in person. This position is fully remote, open to candidates living in Eastern Canada.

This role: 

To continue on this trajectory, we’re looking to add a Bilingual Client Success Manager to our Growth team.

The ideal candidate is able to build genuine relationships with our clients that promote retention and loyalty. They are proactive, personable, understanding, and organized.

Some of the responsibilities that the successful candidate will take on include:

  • Hold product demonstrations for customers to help drive engagement and feature adoption
  • Onboarding and vetting new clients
  • Know Certn products inside and out to be able to answer questions regarding potential wins for our clients
  • Resolve product or service problems by clarifying the customer’s complaint or suggestion; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Evaluate and improve tutorials and other communication infrastructure

Experience:

  • Passion for customer success and experience achieving customer satisfaction with existing products
  • Proven track record in managing 100+ customers simultaneously and building customer relationships with both business and technical stakeholders
  • Increasing levels of customer interaction and responsibility for driving customer retention and/or growth outcomes with customers
  • Able to maintain a positive, empathetic, and professional attitude toward customers at all times

Characteristics and values that align with our Certonians and the way to be successful at Certn:

  • Growth mindset
  • Curious
  • Analytical
  • Accountable
  • Problem solver
  • Relationship builder 
  • Influencer 

Whatever your background, experience, ethnicity, physical ability, sexual orientation, race and gender is, we want to hear from you! We are an equal opportunity employer and we are dedicated to fostering an inclusive and diverse environment for all employees from all walks of life. One of our main corporate goals is to build an environment that will be the best place for you to work and spend your time. To accomplish that, we know we need to build a diverse team where everyone feels included. 

Some of the reasons you’ll love working here?

  • A fast-paced and collaborative environment where we are shaping the global human resource space using the latest available technology
  • High-impact role with opportunity for professional growth and opportunity
  • Access to professional development and training
  • A competitive salary, health benefits
  • 4 weeks’ vacation, wellness days
  • Green Transportation Perk
  • Fitness Allowance

Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways, we want to hear from you and we welcome you to apply and join our team! 

*** If you have a disability which requires accommodation during any stage of our recruitment process, please let us know how we can best assist you ***

If this role sounds like a fit, apply immediately, as we will be interviewing soon!