Director of Customer Success

About the job

Having recently secured 43 million in funding and named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, we are becoming one of Canada’s fastest-growing start-ups and looking to expand our leadership team! 

Certn is a fast growing global technology company that is looking to reinvent the way organizations build Trust in People with technology backed background checks.  

We have roughly 130 team members and we’re proud of our revenue and customer growth. That said, we do not compromise on quality and will continue to grow and scale in a way that will make us the most trusted data solution for background checks and the best place to work.

If you are an experienced and professional leader with a client focus looking to join one of North America’s fastest growing tech companies – read on!


As Director of Customer Success, your primary responsibility will be to lead an exceptional team of Account Manager, evolve Certn’s strategic plan Customer Success, and achieve revenue and satisfaction targets.  As part of the revenue leadership team, and reporting directly to the Chief Revenue Officer, you will be the focal point of cross-team collaboration to deliver for our partners. 

You have a deep understanding of both the Certn product and our client’s business and are able to advocate for our clients. To do well in this role you will need to be proactive, understanding, approachable, and organized. 

Main Responsibilities:


Nice to haves:



Apply immediately.  We’re looking forward to meeting you!