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Best Background Checks to Protect Your Cleaning Business


Cleaner washing window in a home after undergoing best background check for cleaning business

Have you ever wondered, “What are the best background checks to protect my small business from a lawsuit?”

There’s a real advantage to running checks. In addition to building trust with your clients and putting their minds at ease, vetting your cleaning staff helps protect your business. If your employees already undergo background checks before entering clients’ homes, we’ve got exciting news about online checks. Certn’s online checks are the best background checks to speed up your screening process so your employees can get to work faster. 

If you’re not already running checks, in this blog post we also cover reasons why background checks make good business sense. In a rush to hire, you might skip them, but Certn’s checks won’t slow you down.

Cleaner washing window in a home after undergoing best background check for cleaning business

5 Basics of Compliant Background Checks

If you run a cleaning business, here’s what you need to know about choosing the best background checks:

  1. Abide by Ban the Box Policies – Many US states have laws that dictate when you can ask about someone’s criminal record in a job application and when you can run a background check. Advocacy groups in Canada and the UK have petitioned for similar policies. US “Ban the Box” legislation basically means that employers shouldn’t ask about criminal history in the application process – they must remove the checkbox from their application form that asks whether individuals have a criminal record.
  1. Choose the Right Check Type – Background screening encompasses many types of products and services. If you’ll be delivering a service in the home, our US Single County Criminal Package is probably a good place to start. For US residents, this check will reach out to the state criminal agency where the candidate lives during the last seven years as well as the national crime database (including the national sex offender registry). In addition to this, you might want to run a Motor Vehicle Record Check if they’ll be driving a company car.
  1. Get Permission – Before screening someone, you must request and receive written permission from the candidate. At a candidate’s request, you must provide all background information obtained.
  1. Do Your Due Diligence Ensure that your screening provider follows applicable federal, state, and local laws, such as the Fair Credit Reporting Act (FCRA) in the US. To do this, ask them about their compliance processes and measures.
  1. Follow Adverse Action Procedures – If you intend to turn down a candidate based on the results of their background check, you’re legally required to follow the adverse action procedures governed by the FCRA. It’s a two-step process with pre-adverse action (before the decision is made) and adverse action (once the decision is made). These procedures include candidate notification, a waiting period for the candidate to respond, and notification of the final decision. Certn’s Compliance team can provide sample letters and our regional experts can help you navigate the adverse action procedures compliantly. (We can even help you automate the process for even more time savings.)

Background Check Due Diligence

Certn is FCRA compliant so you can have the confidence that the Certn background check process you put in place meets the FCRA standards for the accuracy, fairness, and privacy of information. We also comply with all federal, state, and local laws, and can advise you where certain searches are restricted. For example, some states restrict the use of credit reports in hiring decisions and pre-employment drug testing.

How to Choose a Background Screening Company

In addition to making sure your background screening vendor is compliant, to find the best background checks it’s important to ask questions like:

  1. What types of products and services do you offer?
  2. How do you ensure the accuracy and reliability of the information obtained?
  3. What’s the average turnaround time ?
  4. Do you offer different levels of screening based on specific industries or positions?
  5. What measures do you take to ensure data security and confidentiality?
  6. Can you integrate with our existing systems or applicant tracking software?

Here’s the full list of 25 questions to ask for choosing the best background screening vendor.

About Background Checks

A cleaning services company with a strong reputation for safety, reliability, and trustworthiness is more likely to attract and retain clients. You already know this. By implementing thorough screening as part of your hiring process, your company can demonstrate its commitment to providing quality services and prioritize the safety and well-being of your clients. Win-win.

If you’re not already running checks, our background screening experts have weighed in with answers to frequently asked questions:

Q: What’s a background check? 

A background check is a process of investigating and verifying an individual’s criminal, professional, and personal history. It typically involves reviewing various sources of information such as: criminal databases, employment history, educational background, professional references, and public records databases. 

Q: Why do employers perform background checks? 

Checks are commonly performed by employers to evaluate an individual’s suitability for employment. Examples of checks for employment may include criminal record checks, employment history verifications, education verification, reference checks, and social media screening.

Q: Do I need a background check? 

Whether or not you need a check depends on the specific circumstances and requirements of the situation you’re in. In some environments, they’re required for regulatory reasons. This likely isn’t the case with your cleaning business, but many employers like you perform background checks as part of the hiring process to ensure the accuracy of information provided by candidates, assess their qualifications, and ensure a safe and trustworthy work environment.

Q: Are background checks the law? 

You’re subject to a possible lawsuit if you commit negligent hiring. Negligent hiring means that the employer failed to properly screen the employee, resulting in the hiring of someone with a dangerous or untrustworthy character. You can defend against  negligent hiring claims by doing pre-employment background checks. Although it may seem like an added cost, you’ll be thankful you spent the money now, rather than making a costly hiring decision that could have been prevented.

Q: Do I need a background check to be bonded and insured? 

Likely yes. Typically, to be bonded and insured, you and your employees need to undergo a background check. 

Bonding and insurance are important safeguards for businesses and individuals that provide services to protect against potential financial losses caused by theft, damage, or other liabilities. To obtain a bond and insurance coverage, the bonding or insurance company will usually require a background check as part of the application process. It’s advisable to contact a reputable bonding or insurance company to inquire about their specific requirements and procedures for obtaining bonding and insurance coverage – they’ll be able to guide you through the application process and provide you with the necessary information regarding background checks.

Q: What does a background check show? 

How well do you know the cleaners you hire? Here are a few items that background checks can uncover:

  • Criminal charges;
  • A false Social Security Number;
  • A false driver’s license number;
  • A false address; and/or
  • Listing a false degree and/or providing a false diploma from a “diploma mill.”

Here’s more information on what background checks reveal.

Q: How long do background checks take?

How long a check takes depends on the complexity of the check, the resources available to conduct the check, and the responsiveness of the sources of information. Generally, background checks can take anywhere from a few days to several weeks to complete. However, it’s possible to speed up the process using technology and automation.

Clients who request background checks using our free SMS feature have applicants respond 28 hours faster.

Q: What background check provider do most companies use? 

Thousands of cleaning services companies trust Certn.

Cleaner washing bathroom sink demonstrating best background checks for your cleaning business

Online Background Check Service

Don’t wait any longer to experience the benefits of faster, easier online background checks.

Screening plays an important role in ensuring the integrity, safety, and reputation of cleaning services companies. They help establish trust, protect clients, minimize risks, and demonstrate a commitment to professionalism and quality service.If you’re ready to take advantage of Certn for your business, request a demo to talk to one of our background screening experts. Our team will work with you to understand your specific needs and recommend customized solutions to meet your company’s unique requirements. By using a trusted third-party vendor, you don’t have to worry about the intricate legal compliance requirements – that’s our job!

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