2025 Hotel Hiring: What’s Working, What’s Not, What’s Next


Guest checking in at reception with hotel concierge representing hotel hiring in 2025

The hospitality industry is in full swing again across North America. Bookings are up and foot traffic is back, but there’s one major problem: hotel hiring hasn’t caught up.

While employment numbers are trending toward pre-pandemic levels, the talent supply still lags behind the spike in demand. This leaves hotels, restaurants, and resorts scrambling to fill shifts, and fast. It’s not just a workforce issue, it’s a growth blocker.

If hospitality brands don’t fix their hiring gaps, they’ll keep missing out on revenue, reviews, and repeat business. This is where Certn comes in—helping hospitality teams screen faster, hire smarter, and get staff on the floor in record time.

Hospitality Is Back. So Why’s Hiring Still So Hard?

The hospitality industry is buzzing again across North America. People are booking trips, filling restaurants, and lining up at the front desk like it’s 2019. However, behind the scenes teams are stretched thin.

Even though employment numbers are climbing back toward pre-pandemic levels, there’s still a big gap between demand and the people available to meet it. Hotels, restaurants, and event venues are trying to move fast, but without enough staff, it’s tough to keep up.

The result? Slower service, missed revenue, and overworked teams on the verge of burnout.

That’s where Certn can help. Our lightning-fast, candidate-first background checks make it easy to screen staff quickly and get great people in the door… without the delays, red tape, or hiring headaches.

Let’s take a look at some of the factors influencing hotel hiring in 2025…

Employment Levels

In the US, leisure and hospitality employment reached about 16.99 million by April 2025, essentially regaining its pre-2020 size. However, certain subsectors lag: US hotels still employ ~196,000 fewer workers than in February 2020, and full-service restaurants remain 4.5% (256,000 jobs) below pre-pandemic staffing as of early 2025. 

Canada shows a similar uneven recovery. By February 2025, the overall Canadian tourism labour force slightly surpassed 2019 levels (+1.4%), yet the accommodations segment remains around 20% smaller than pre-pandemic, with about 38,000 fewer workers than six years prior. In Ontario alone, hospitality employment in mid-2024 was still 3.6% below 2019. This indicates that while frontline operations like quick-service eateries have bounced back or even expanded, others (notably hotels and full-service dining) are operating with leaner teams than before.

Employment recovery has been uneven across hospitality segments. In the US, limited-service restaurants (QSR/fast casual) and snack/beverage outlets now exceed their 2019 job levels, while full-service restaurants remain below pre-pandemic employment. This NRA chart highlights net job gains/losses from COVID onset to early 2025, showing quick-service and coffee/snack shops (red bars) have grown past pre-pandemic staffing, whereas full-service dining (blue bars) is still catching up.

Behind these employment shortfalls is a persistent labour shortage plaguing the industry across North America. Job vacancies remain historically high, and labour markets are extremely tight. 

In Canada, the foodservice sector alone was grappling with nearly 100,000 unfilled jobs as of early 2024—one in every six private-sector vacancies in the country according to Restaurants Canada. Many restaurants have been forced to operate at only ~80% capacity because they simply can’t find enough staff. 

The US story is similar: as of mid-2024 there were “tens of thousands” of open hospitality jobs that employers couldn’t fill according to the American Hotel & Lodging Association (AHLA) Workforce Report. Nationwide, overall job openings (8.1 million) far exceed the pool of unemployed workers (6.6 million), a macroeconomic reality that hits hotels and restaurants especially hard. By late 2024, 65% of American hotels still reported labour shortages (9% severe) despite aggressive hiring efforts. The unemployment rate in hospitality has fallen to ~5–6% (5.3% in US leisure/hospitality as of April 2025; ~6.0% in Canada’s tourism sector versus 6.7% economy-wide), reflecting a labour market where demand for workers outstrips supply.

The Wage Landscape

The wage landscape has shifted dramatically as a result. Hospitality employers have been raising pay at a record pace in an attempt to attract and retain talent. 

In the US, average hotel wages have surged 26% since the pandemic (growing 15% faster than the national average wage increase over the same period). The AHLA notes this is near-record wage growth for the sector. Overall, US hotels were on track to pay workers a record $123 billion in wages and compensation in 2024, up 4% from 2023 and 20% higher than 2019’s payroll. 

Likewise, in Canada, wages in accommodation and food services have climbed well above historical norms. Ontario’s hospitality hourly wage averaged $18.31 in 2023, though still far below the $29 provincial average for all industries. Despite these pay hikes, many workers feel wages haven’t kept up with the cost of living, leading to continued dissatisfaction.

In 2024, thousands of hotel workers in major North American cities went on strike for higher pay and better conditions, a clear sign that labour tensions remain even as employers boost compensation. Rising labour costs have also squeezed business margins (US hotel labour costs jumped ~20% versus pre-pandemic contributing to profit pressure).

Operational Adjustments

Another notable trend is operational adjustments in response to staffing limits. To maintain service quality with fewer hands on deck, many hospitality businesses have altered their offerings or capacity. For example, some hotels have cut back on housekeeping frequency and other amenities. 70% of US hotels surveyed in 2023 had reduced or eliminated certain services to cope with staff shortages

In Canada, hotels report being “more comfortable hosting fewer guests” and selling fewer rooms, focusing instead on higher room rates, because they don’t have enough workers to service full occupancy. In essence, demand is no longer the ceiling, labour supply is. Even with travel demand strong in 2024, the hospitality industry’s recovery is constrained by its ability to hire and staff up properties. This dynamic represents a marked shift: the post-pandemic boom in travel (e.g. Canadian hotel occupancy rebounded to ~68% in 2023, nearly back to 2019 levels) is colliding with a worker shortfall that is only slowly abating. 

Recent data hint at a slight cooling in the labour crunch. US hotel staffing shortages eased from 79% unable to fill jobs in mid-2024 to 71% by late 2024, and Canada’s overall job vacancy rate edged down from 3.4% to 3.0% over 2024, but by all accounts, hospitality hiring remains a seller’s market for labour. 

The stage is set with high stakes: robust travel and tourism demand on one side, and a workforce that’s smaller, more expensive, and more selective on the other. These macroeconomic trends form the backdrop for the emerging workforce dynamics and necessary HR responses discussed next.

Emerging Workforce Dynamics

Hospitality isn’t what it used to be, and that’s a good thing.

Working in hospitality has never been easy, but post-pandemic, it’s gotten even more complicated—not just for employers, but for the people powering the industry day in and day out. 

Today’s hospitality workforce is younger, more diverse, and more vocal about what they need to thrive. They’re not just looking for a job, they want flexibility, well-being, respect, and a path forward. These aren’t “nice-to-haves.” They’re expectations.

In an industry already squeezed by staffing shortages and sky-high turnover, employers who ignore them do so at their own risk.

In this section, we unpack the emerging workforce dynamics shaping hotel hiring in 2025, from mental health and scheduling, to DEI and tech, to generational shifts that are changing how (and why) people work.

Well-Being and Mental Health 

Beneath the macroeconomic data, the makeup and mindset of the hospitality workforce are evolving in ways that directly impact recruitment and retention. One major shift is seemingly in workforce expectations around flexibility, wellness, and work-life balance. 

Historically, hospitality jobs have been known for rigid schedules (e.g., night and weekend shifts, unpredictable hours), exactly the kind of conditions fewer workers are willing to accept post-pandemic. A recent industry study found 54% of hotel and restaurant workers cite unsociable, inflexible hours as a key factor driving staff shortages.

Frontline employees today place a premium on schedule flexibility, stable hours, and the ability to tend to personal or family needs. In response, many employers are rethinking scheduling: offering split or shorter shifts, using shift-swapping apps, and generally striving to accommodate employees’ lives outside of work. The demand for flexibility is especially pronounced among the younger cohort of workers and those with caregiving responsibilities. Given that the hospitality workforce skews young and diverse. For instance, nearly 46% of accommodation/food workers in Ontario are 15–24 years old and over half are female. Employers are recognizing they must adapt to remain attractive. This means practices like “predictable scheduling” (providing rosters weeks in advance), allowing shift preferences, and even experimenting with four-day workweeks in some properties, are gaining traction as retention tools.

Equally important is a growing emphasis on employee well-being and mental health in the hospitality field. The pandemic shone a harsh light on how stressful and emotionally taxing service jobs can be, from dealing with health risks to managing irate customers amid staffing shortages. Burnout and mental health challenges have driven many workers away from the sector. 

Now, both workers and forward-thinking employers are prioritizing wellness. Many hospitality companies have introduced mental health resources and stress management training for staff, or access to employee assistance programs and counseling. In Canada, for example, a majority of hotel operators have added mental health support as part of their efforts to attract and retain workers. 

Anecdotally, frontline employees are increasingly looking for signs that an employer genuinely cares about their well-being, whether that’s through offering mental health days, better break policies, or simply fostering a supportive team environment to help cope with the daily pressures of hospitality work. This focus on well-being aligns with broader workforce expectations across industries, but it’s perhaps felt more acutely in hospitality, where stressful “always-on” service culture has long been the norm. A more humane, health-conscious workplace is becoming a baseline expectation for many prospective hires.

Diversity, Equity, and Inclusion (DEI)

Another dynamic reshaping the talent pool is the sector’s heavy reliance on immigrants and other underrepresented worker groups, and the renewed focus on diversity, equity, and inclusion (DEI). Hospitality has long been a gateway for newcomers and a diverse range of employees. For instance, Canada’s restaurant industry is the largest employer of immigrants and newcomers, and 31% of Canadian restaurant owners are members of visible minority groups. In the US, hotels and restaurants similarly employ high proportions of racial minorities and foreign-born workers. 

This diversity is a strength, but it also means workforce expectations around inclusion and equity are high. Workers expect employers to provide inclusive, respectful workplaces and opportunities for advancement regardless of background. Post-2020, many hospitality companies doubled down on DEI commitments: launching initiatives to recruit from historically marginalized communities (such as Indigenous youth or refugees), providing anti-bias training for managers, and setting goals to diversify leadership ranks, but it’s unclear which initiatives will proceed in light of the Trump administration’s latest stance.

Generational Change

The generational change in the workforce also plays a role. According to the Hotel Association of Canada, as of 2025, over half of workers in hospitality are “Millennials” or “Gen Z.” These younger employees are generally tech-savvy, socially conscious, and less willing to endure poor working conditions than previous generations. They value things like career development, continuous feedback, and alignment with personal values. This is prompting hospitality employers to articulate clearer career pathways (e.g. showing how a front-desk clerk can become a sales manager, or a line cook can become a chef or restaurant owner). It’s also driving adoption of technology on the job: Gen Z staff don’t want to struggle with antiquated systems. We’re seeing more hotels and restaurants using mobile apps for everything from onboarding and training modules to internal communication, which not only appeals to younger workers but also improves efficiency. 

Technology adoption extends to customer-facing operations too (think mobile check-in, digital menus, automated inventory systems), which changes the nature of some jobs—making them less manual and more supervisory or customer-focused. The workforce dynamic here is twofold: employees must be trained in new tech tools (increasing the skill requirements for some traditionally low-skill roles), and at the same time tech is being used to augment labour and alleviate some of the grind (for example, tablets handling routine order-taking so servers can focus on hospitality). 

Many workers embrace this tech infusion, seeing it as modernization that can make their jobs smoother; others worry about job security. Overall, the frontline hospitality role is evolving. Today’s housekeeper or waiter is expected to interact with apps or kiosks, and tomorrow’s may need to supervise a robot helper. Forward-looking employers are involving staff in these tech transitions to ease acceptance and upskilling.

Unionization Efforts

Finally, an emerging dynamic is the workforce’s increasing willingness to advocate for itself. With labour in short supply, hospitality workers know they have leverage, and they’re using it. Unionization efforts and collective actions have picked up in notable markets. In 2023–2024, we saw high-profile union drives in both restaurants (from coffee chains to fast-food) and hotels, as well as coordinated strikes in cities like Los Angeles where hotel workers demanded better pay amid soaring living costs. Even non-union workers are more vocal, whether through social media or feedback channels, about conditions they find unacceptable (e.g., unsafe workloads or harassment from customers). 

The industry is thus faced with a workforce that expects to be heard and respected. Employers who ignore this do so at their peril, and high turnover or public reputational hits can result. On the flip side, companies that proactively seek employee feedback, set up channels for employee voice, and make visible improvements stand to gain loyalty and reputation as an employer of choice. In essence, the traditional top-down hospitality workplace model is giving way (gradually) to a more collaborative and communicative culture, driven in part by the attitudes of newer generations and the tight labour market empowering workers.

In summary, the hospitality workforce in 2025 is younger, more diverse, and more adamant about quality of work life than ever. The people who keep hospitality running aren’t the same as they were five years ago, and neither is what they expect from work. They expect flexibility, support, and respect, and have options outside the industry (from the gig economy to other higher-paying sectors) if those expectations aren’t met. These dynamics, from the push for better schedules and mental health support to the insistence on inclusivity and career growth, are reshaping how hospitality employers must manage their human resources. 

Employers have a choice to make: adapt to these evolving expectations, or risk losing out to industries that already have. The most successful hospitality brands in 2025 won’t just offer pay bumps, they’ll offer people-first cultures, tech that makes jobs easier (not harder), and leadership that listens.

Chefs preparing plated meal in kitchen representing hotel hiring in 2025 .jpg

The Bottom Line? Hospitality Can’t Afford to Wait

Demand is back and guests are ready, but without the right people in place, the industry can’t deliver the experience or drive the revenue it’s built for.

Staffing gaps aren’t just a temporary inconvenience, they’re costing hotels, restaurants, and venues serious money, momentum, and morale. While higher wages help, they’re not a silver bullet. To stay competitive, hospitality leaders need smarter, faster hiring processes that can keep pace with the industry’s comeback.

This is where Certn comes in. We help you move at hiring speed with background checks that are lightning-fast, candidate-friendly, and built for the real world. No red tape. No bottlenecks. Just verified talent, ready to work. Ready to stop losing time—and top candidates? Certn’s here to help you build a hospitality workforce that’s not just back, but better.

The next section explores what these hotel hiring trends mean strategically for HR and organizational leaders in the hospitality industry.

Strategic HR Implications

Between labour shortages and changing employee expectations, HR teams in hospitality are facing a whole new playbook. What worked five years ago won’t cut it now. To stay competitive, and staffed, hotels, restaurants, and tourism operators need to rethink their HR strategy from the ground up.

Reinventing Talent Acquisition

The old approach of passive recruiting won’t suffice when labour is scarce. HR must become far more proactive and creative in sourcing talent. This means broadening the talent pipeline and marketing the industry in fresh ways. For example, forging partnerships with high schools, colleges, and community organizations can help channel youth and second-career seekers into hospitality jobs. 

Some hotel groups are working with community colleges to create apprenticeship and internship programs, and industry associations like AHLA Foundation have established registered apprenticeship programs and youth training initiatives to feed the talent pipeline. There’s also a push to target non-traditional labour pools: retirees seeking part-time work, veterans, or caregivers re-entering the workforce. 

Given the diversity of today’s workforce, recruitment messaging needs to highlight inclusive and flexible work arrangements, and the potential for quick advancement—selling hospitality as a career of opportunity, not just a dead-end job. 

Essentially, HR has to up its marketing game, showcasing genuine success stories and leveraging social media and word-of-mouth (“refer-a-friend”) campaigns to improve the industry’s employer brand.

Investing in Retention and Growth

With turnover costs climbing, and service quality on the line, retention isn’t just an HR goal, it’s a business imperative. That’s why smart hospitality teams are shifting focus: from filling roles to building environments where people actually want to stay and grow.

A key implication is the need to create clear career pathways and development opportunities. This can involve formal training programs, mentorship, and internal promotions. Many hospitality firms are now explicitly mapping out career ladders (e.g. from front desk agent to supervisor to manager) and communicating these to staff. Such efforts validate to employees that they have a future in the organization. It’s not just good optics; it’s a signal to staff that the company is invested in them.

Skill-building plays a big role too. Cross-training employees in multiple roles not only helps cover staffing gaps but also enriches workers’ skillsets (making them more engaged and versatile).

But even the best development plan falls flat if the day-to-day work experience isn’t sustainable. That’s why retention is also about respect: fair workloads, recognition that’s timely and real, and managers who listen. HR teams are doubling down on training for frontline leaders to create workplaces that feel supportive, not transactional.

Enhancing Compensation and Benefits Strategically

In a high-inflation, high-competition labour market, compensation strategy is front and centre. Many hospitality employers have already boosted wages significantly (as reported by HUB International, over 86% of hotels in one survey raised pay in 2024), but simply throwing money at the problem isn’t sustainable without a plan. 

Wages alone won’t win the talent war, but they’re still the starting point.

To stay competitive, HR leaders need to keep a constant pulse on what others are paying, especially for in-demand roles like chefs, housekeepers, and maintenance techs. If your pay doesn’t keep pace with the local cost of living and the competition down the street, you’re going to lose great people before they even apply.

Having said that, compensation isn’t just about base pay anymore. More hospitality employers are treating perks and benefits as serious retention tools. Flexible benefits (where employees can choose what matters to them) are gaining popularity. One notable trend is the introduction of instant pay or earned-wage access, which allows employees to draw a portion of their wages after each shift, which appeals to workers who may need cash flow and competes with the gig economy’s immediate payouts. 

Health insurance (where applicable), retirement savings plans, and paid time off (historically limited in hospitality) are being expanded by some forward-thinking operators to attract experienced talent.

At the same time, rising labour costs mean HR and operations must collaborate on productivity improvements to afford these investments, which ties into the next point on technology.

Leveraging Technology and Automation in HR and Operations

The pressure to do more with less has accelerated tech adoption in hospitality, and HR has a dual role here: adopting HR-tech for workforce management, and guiding operational tech changes in a way that supports (not alienates) staff. 

On the HR side, many companies are implementing modern HRIS and recruitment platforms; using AI-driven tools to screen candidates, chatbots for initial interviews, and scheduling software to optimize shifts. These tools can reduce administrative burdens on managers and improve the employee experience (for example, giving staff mobile apps to swap shifts or view their hours). 

Data analytics are also being used to forecast busy periods and labor needs more accurately, so managers aren’t scrambling last-minute. On the operations side, automation is filling some gaps when labour is unavailable: hotels are rolling out digital check-in kiosks, mobile room keys, and even service robots (from robotic vacuums to automated kitchen equipment in some restaurants). 

These innovations imply that certain low-skill tasks can be handled by machines, allowing the human staff to focus on higher-touch interactions. The HR implication is that the skill profile of employees is shifting and there’s greater demand for tech literacy and for soft skills like problem-solving and guest relations (since machines can’t provide genuine hospitality or handle complex issues). 

HR needs to ensure training keeps pace with tech rollout, so employees aren’t left behind or fearful for their jobs. Notably, technology is also being used to assist training itself (e.g. virtual reality simulations for guest service training). Overall, by embracing tech, HR can help mitigate the labour shortage (each kiosk or mobile order station can offset some staffing needs) and improve job quality (reducing drudgery, giving staff better tools). However, a strategic balance is required to maintain the human touch that defines hospitality.

Fostering a Culture of Flexibility, Inclusion, and Support

Perhaps the most far-reaching implication is the need to evolve workplace culture in hospitality companies. In an era where workers have choices, culture can be a make-or-break factor in retention. HR leaders are therefore championing cultures that emphasize flexibility, inclusivity, and supportiveness. 

Flexibility culture means normalizing practices like swapping shifts without penalty, accommodating reasonable scheduling requests, and viewing employees as whole persons (students, parents, etc., not just “9-to-5” resources). 

An inclusive culture means actively welcoming diverse backgrounds, something many hotels are formalizing through DEI training and by celebrating the multicultural makeup of their teams. It also means addressing any legacy issues of harassment or discrimination swiftly, as tolerance for toxic behaviour is near zero among today’s workforce. 

Supportive culture touches on the mental health aspect: encouraging employees to speak up when overwhelmed, training managers to be empathetic, and perhaps providing avenues for peer support. Some hotel companies have even started providing employee housing or transportation in high-cost or remote areas, recognizing that supporting employees outside of work leads to more reliable staffing.

All these cultural elements serve to differentiate good employers from the rest. In practical terms, HR might implement stay interviews (to learn what current staff need), create employee resource groups (for minority or young workers to have a voice), or start wellness committees to keep a pulse on morale. 

A particularly direct measure of cultural shift is how companies handle employee input: those that listen and adapt (e.g. adjusting a policy because staff feedback said it wasn’t working) will earn trust and loyalty. 

Navigating Policy and Regulatory Changes

Finally, HR leaders must keep a close eye on the external policy environment, which in hospitality is very fluid in 2025. Governments in North America are reacting to labour shortages with various measures, and businesses need to adapt. In Canada, for instance, the federal government temporarily allowed hospitality employers to hire up to 30% of their staff via the Temporary Foreign Worker program under pandemic-era provisions, but as of May 2024 that cap was tightened back to 20%. This policy rollback means HR teams have to scramble to find more domestic workers or lean harder on retention, especially in resort areas that relied on foreign seasonal staff. 

HR leaders should be actively involved with industry associations (like the Hotel Association of Canada or the American Hotel & Lodging Association in the US) to stay informed and even advocate for policies that help address the workforce gap. 

Minimum wage legislation is another factor. Many jurisdictions are raising minimum wages (and some US cities are eliminating the tip credit sub-minimum wage), which will directly impact payroll budgets and potentially expand the labour pool. 

Scheduling regulations (such as “fair workweek” laws) are emerging in some areas, requiring advance notice of schedules and penalties for last-minute changes—compliance with these will require better workforce planning. 

The strategic implication is that HR can’t afford to be inward-looking; it must anticipate and respond to policy shifts. For example, if visa rules tighten, plan to accelerate domestic recruiting and training; if new labour standards pass, update company policies and communicate them clearly to avoid legal penalties and to maintain trust with employees. By engaging proactively with the regulatory landscape, HR can turn these changes into part of a forward-thinking workforce strategy rather than being caught off guard.

Beyond compliance, use industry associations as a platform to advocate for policies that alleviate the labour crunch. This might include supporting immigration reforms that ease the hiring of foreign workers for hard-to-fill roles, pushing for hospitality occupations to be included in any government training subsidies or skilled trades programs, or lobbying for tax incentives for businesses that invest in worker training. By lending your voice to such efforts (and adjusting your workforce planning in anticipation of changes, like the reduction of TFW program caps in Canada), you contribute to a healthier labour market for the industry as a whole.

Attendant opening hotel room door representing hotel hiring in 2025

This Isn’t Just a Hiring Challenge, It’s a Turning Point

Labour shortages and shifting workforce expectations aren’t temporary turbulence, they’re the new reality. In this new reality, the hospitality brands that thrive will be the ones that put people first—strategically, consistently, and boldly.

That means rethinking how you recruit, reward, and retain talent. It means treating your workforce not as a cost to manage, but as your biggest competitive edge. When employees feel supported, empowered, and set up to succeed, service improves… so does your bottom line.

With travel demand strong and guest expectations high, now is the time to double down on your people strategy to make hospitality not just a job, but a career worth staying for.

With Certn, you can start by hiring faster, fairer, and smarter, so your team is built to thrive from day one.

Certn’s Leading Hospitality Sector Background Checks

By leveraging these research-backed insights, you can tailor your hospitality industry hiring strategies to meet the evolving needs and expectations of both employees and guests in 2025.

How can Certn help with your hospitality industry hiring demands?

Certn has designed a workflow for background checks in the hospitality industry where quick screening is important for an on-demand workforce and seasonal peaks. 

Personnel in your hospitality business who should undergo background checks include:

  • Management
  • Supervisors
  • Front desk personnel
  • Drivers
  • Housekeeping staff
  • Food service positions

Fast Turnaround Times

Hospitality employers need fast hires. Certn’s background screening and pre-employment background checks provide quick results—ideal for people like you tasked with hospitality industry hiring. Right? 

Depending on the check you run, Certn can have the background check completed in mere minutes or hours instead of days.

Seamless, Integrated Screening

Our automated screening allows you to request background checks in several easy ways. We can integrate our background checks into the hospitality industry hiring software you already use. That way, your applicants can complete the background check step as part of the onboarding process. 

Integration to platforms such as Workable, Workday, Fountain, and Greenhouse helps your business stay on top of screening. Certn can also white-label the screening step for your company so you can email an invitation to a prospective employee that matches your candidate experience.

A Better Candidate Experience

Our Applicant Portal improves the hospitality industry hiring candidate experience through seamless capabilities and easy navigation. The mobile-responsive design keeps candidates engaged throughout the process while reducing time spent on screening inputs. 

The portal allows users to manage all background check and screening tasks in a centralized place with order status, required actions, and compliance-enabled features.

Bulk Hiring Capabilities

Certn’s platform is built to handle high volumes and can support large hiring events such as seasonal job fairs and hotel expansions. Clients can also combine checks into “Packages” and request industry-specific screening with the click of one button.

Mobile Functionality

With our easy-to-use platform, you can perform all the checks you need to make – in whatever location – to get the full picture and find the best employee for the job. 

According to Appcast 2025 recruitment benchmarks, 83% of US food service and 66% of US hospitality job applications are submitted from a mobile device. Why not extend your screening experience to a smartphone as well to reduce candidate drop-off? 80% of candidates complete their Certn background checks from a mobile device, so we consider it a perfect match!

With our help, you get employment background checks that help you make informed decisions at cost-effective prices, so you hire the best-qualified candidates. If you’re not sure which products or services fit your hospitality industry hiring needs best, request a demo and we’ll get back to you.

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