At Certn, we’ve created amazing technology that has revolutionized the background screening process. We provide our clients with a fast, simple solution to a currently over-complicated process. And they love it!

We aim to build an amazing internal team, as well as help our clients build theirs. We believe we when we bring our whole selves to work, we are happier, more confident, and more excited to do great things! And we invest in our team to make sure that you have right information, resources and tools to thrive in with us… after all, we help businesses thrive and grow, so we want you to as well!

THE ROLE:

Our growing Customer Support team is looking for an experienced, hands-on Customer Support Manager – US to join the team and deliver excellent customer support focused in the US market. 

You make fans out of customers and smiles out of frowns. You are comfortable leading a customer facing support team that will be the frontline of our US product expansion. You are not afraid to get your hands dirty resolving customer escalations & leading training initiatives. You are always analyzing processes and procedures for a better path and are a self starter to make that path a reality. 

The successful candidate will work closely with the Director of Support to build the foundation for customer support in the US and grow the team to meet the needs of our customers. 

*** This a remote position, anywhere in North America ***

Your goals will be to:

We’re looking for someone that’s a self-starter, comfortable leading a team remotely, an excellent teacher and great at systems and processes that scale.

RESPONSIBILITIES:

QUALIFICATIONS:

WHY WORK HERE?

INTERESTED?

Apply immediately, as we will be interviewing shortly!