Having recently secured 43 million in funding and named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, we are becoming one of Canada’s fastest-growing start-ups and looking to expand our leadership team! 

Certn is a fast growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI backed background checks.  

We have roughly 105 team members and we’re proud of our revenue and customer growth. That said, we do not compromise on quality and will continue to grow and scale in a way that will make us the most trusted data solution for background checks and the best place to work.

*** This position is fully remote. ***

THE ROLE:

We, the mighty support team at Certn, are looking for an experienced Director of Support to help ensure our customers have the best possible experience. We are a team of scrappy, smart & cross functional problem solvers that play a key role in customer experience, product feedback & operational excellence. 

Who you are: 

You, the successful candidate, will bring a depth of knowledge in customer experience and leadership to guide us and advocate for us on our journey. You will work directly with the Executive team to create and execute on the strategic direction of the Customer Support Team. 

You are a complex problem solver, an empathetic leader and strong communicator with a record of driving meaningful results through leading customer focused teams. You are a strategist & a doer who understands how to implement systems and processes that scale. 

Your goals will be to:

RESPONSIBILITIES:

QUALIFICATIONS:

WHY WORK HERE?

INTERESTED?

Apply immediately, as we will be interviewing shortly!