Having recently secured 43 million in funding and named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, we are becoming one of Canada’s fastest-growing start-ups and looking to expand our team! 

*** This position is fully remote ***

We are looking for a new team member who wants to make an impact. We pride ourselves on delivering an industry leading platform. If you are interested in working with the latest tech in a fast-paced start-up environment, then we want to hear from you!

We are proud to have created the fastest and most comprehensive background screening solution on the planet. Utilizing hundreds of thousands of data sources, Certn has set a new standard for risk management tools for employers, property managers, and more.

THE ROLE:

We are actively seeking a Customer Support Specialist to support our increasing customer base in successfully accessing and navigating our SaaS system as they complete their background checks.

You love helping people, and know that every call, email and live chat with a customer is an opportunity to help someone through a struggle, providing them with empathy, clarity and knowledgeable support. You meet frustration with compassion and confidence, knowing that you’re going to be the one to set things right.

And your team? – They’re with you, and you’re with them! There will be great calls, and there will be some not-so-great ones… and you’re with them to offer and receive a “congratulations” on a job well done or some kind words of encouragement.

RESPONSIBILITIES:

QUALIFICATIONS:

WHY WORK HERE?

INTERESTED?

Apply immediately, as we will be interviewing shortly!